Merits
Customer Loyalty
Turn every guest into a regular
Bring customers back again and again.
So, what’s in it for you?
- Offer rewards in person or through the web-app
- Make your own loyalty plans
- Automate custom marketing campaigns
- Promotional SMS, email or push notifications
- Easily target customers with relevant offers
Flexible Reward Plans
Get customers to come back by rewarding them for repeat behavior. The more they spend, the more they redeem, the more you make.
- Points
- Bonus Point on Birthday
- Cashback
- Automatic Discounts
- Gifts & Free Stuff
- Extra points on Special Days
- Discount on Selected Items
- Welcome Gift
Multi-level loyalty
Give customers a reason to spend more
Create loyalty levels to rewards your customers based on the level they have reached.
Feedback Management
Measure customer satisfaction. Only 1 click is required to take a survey to encourage high response rates. Allow recipients to rate the service they received on a 1-5 star rating, or through a questionnaire.
- Survey Scales
- Survey Builder. Easily create new surveys in a quick process
- Customize Branding & Design
- Email or SMS your Survey
- Survey Reports and Dashboard
Complaint Management
Start the complaint management process by simply hearing the customer, you establish a tone of empathy that will help the customer trust you.
- Listen and Empathize
- Identify the Cause
- Offer Something Extra
- Make It Happen. Move the solution forward.
- Report Back. When the problem has been fixed, contact the customer and let them know.
- Complaint Reports and Dashboard
Fully integrated with your POS and Accounting system
Cut a significant amount of time transferring or migrating data from one system to the other.
Marketing tools
Get to know your customers, personally. A direct line of communication with your customers gives you valuable insight straight from the source.
- Automate your own custom marketing campaigns
- Promotional SMS, email or push notifications
- Segment your customers based on their purchasing habits
- Built-in drag-and-drop email builder
User’s App
Get to know your customers, personally. A direct line of communication with your customers gives you valuable insight straight from the source.
- Your Customers will earn points upon each transaction made onsite or online checking into your store or online
- Receive promotional alerts from your store
- Check their point balance and rewards
- Submit feedback
The outstanding support you’ve always wanted
- Unlimited support included
- One-on-one onboarding session
- Training videos, Webinars and demos
